Refund policy
Return & Refund Policy – Adorn
Welcome to Adorn. We value our customers and aim to provide a smooth shopping experience. Please read our Return & Refund Policy carefully before making a purchase.
Returns
At Adorn, we accept returns only in the following cases:
- Damaged product received
- Wrong item delivered
- Manufacturing defect
To request a return, customers must contact us within 3 days of receiving the order with clear pictures or videos of the product and packaging.
Returned items must be:
- Unused and in original condition
- Returned with original tags and packaging
- Free from stains, perfume, or damage after delivery
Non-Returnable Items
- Change of mind
- Color differences caused by screen lighting
- Slight measurement variations
- Used or damaged products after delivery
Refund Policy
Once the returned item is received and inspected, we will notify you regarding the approval of your refund.
If approved:
- Refunds may be issued as store credit or bank transfer
- Processing time may take 5–7 working days
Shipping charges are non-refundable unless the issue was caused by Adorn.
Exchange Policy
Exchanges are only available for defective items or wrong products received.
Exchange requests must be made within 3 days of delivery.
Order Cancellation
Orders can only be canceled before shipment. Once the order has been dispatched, cancellation is not possible.
Contact Us
For return, refund, or exchange requests, contact our support team:
Adorn Support
📞 0320-1159590